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WEDNESDAY, NOVEMBER 5, 2014

9:00 AM - 10:00 AM CONFERENCE - Keynote
10:00 AM - 5:00 PM SPECIAL EVENT - Exhibit Hall Open
10:15 AM - 11:15 AM CONFERENCE - Using Analytics to Inform Your Customer Engagement Strategy
10:30 AM - 11:00 AM LEARNING LOUNGE - 3 Tips to Successfully Using Digital Signage to Engage Customers
10:30 AM - 11:00 AM CONFERENCE - Transforming Customer Service with Clienteling
10:30 AM - 11:30 AM CONFERENCE - Moving the Needle on Customer Loyalty with Mobile & Social
11:15 AM - 11:45 AM LEARNING LOUNGE - Content Management Strategies for Digital Touchpoints
11:15 AM - 11:45 AM CONFERENCE - Cross Channel Content Responsive - From First Step to Last
11:45 AM - 12:45 PM CONFERENCE - Curating Contextually Relevant Shopping Experiences
12:00 PM - 12:30 PM LEARNING LOUNGE - Understanding the ROI of Marketing Automation
12:00 PM - 12:30 PM CONFERENCE - Turning Visual Content into Sales
12:45 PM - 1:15 PM LEARNING LOUNGE - Analytics . . . Where Are You In Your Journey?
1:30 PM - 2:00 PM LEARNING LOUNGE - Using Location Analytics and Mobile Technology to Win More Customer Visits
2:00 PM - 2:45 PM CONFERENCE - The Great Showrooming Debate: Embrace It or Hate It
2:15 PM - 2:45 PM LEARNING LOUNGE - Improving the Conversion Rates of mCommerce Apps
2:30 PM - 3:00 PM CONFERENCE - Content Marketing Strategy: Successfully Engage & Retain Customers
3:00 PM - 3:30 PM LEARNING LOUNGE - Leveraging Engagement in Your Online Customer Community - How to Boost Profits and Spur Innovation
3:00 PM - 4:00 PM CONFERENCE - Personalization: The New Gold Standard for Online Retail
3:00 PM - 4:00 PM CONFERENCE - Collaboration Instead of Miscommunication - Proven Techniques to Enable a Successful Project!
3:30 PM - 4:00 PM CONFERENCE - The Personal Connection: Using Modern Marketing to Build Fan Relationships
3:45 PM - 4:15 PM LEARNING LOUNGE - Social Buying Signals: What They are and How to Use Them in Your Integrated Marketing Efforts
4:30 PM - 5:00 PM LEARNING LOUNGE - Expanding Relevance and Revenue with Mobile
4:00 PM - 5:00 PM SPECIAL EVENT - Networking Reception

THURSDAY, NOVEMBER 6, 2014

9:00 AM - 10:00 AM CONFERENCE - Keynote
10:00 AM - 4:00 PM SPECIAL EVENT - Exhibit Hall Open
10:15 AM - 11:15 AM CONFERENCE - Reaching Millenials via Technology
10:30 AM - 11:00 AM CONFERENCE - Retail Merchandising in the Digital Age: How to Configure and Interactive Environment
10:30 AM - 11:30 AM CONFERENCE - Technology Trends Transforming the Customer Engagement Landscape
11:15 AM - 11:45 AM LEARNING LOUNGE - Courting the Mobile Consumer: Using Apps to Forge Lasting Customer Relationships
11:15 AM - 11:45 AM CONFERENCE - Engaging Customers and Prospects with Transformative Digital Marketing
12:00 PM - 12:30 PM LEARNING LOUNGE - Enabling a Responsive Store: The Future of In-store and Online Shopping
11:45 AM - 12:30 PM CONFERENCE - Building a Multi-Channel Engagement Strategy in Mobile
12:45 PM - 1:15 PM LEARNING LOUNGE - Four Key Strategies to Reclaim a Branded Social Experience
1:00 - 2:00 PM CONFERENCE - The Importance of Brand in Digital Marketing and SEO
1:30 - 2:00 PM CONFERENCE - Equipping Customer Engagement with Wearable Tech
2:15 PM - 3:00 PM CONFERENCE - Keynote
2:30 PM - 3:00 PM CONFERENCE - Networking Reception
Wednesday
 
9:00 AM - 10:00 AM KEYNOTE — Keynote
10:00 AM - 5:00 PM SPECIAL EVENTS — Exhibit Hall Open
10:15 AM - 11:15 AM ROOM 3 — Using Analytics to Inform Your Customer Engagement Strategy
10:30 AM - 11:00 AM ROOM 2 — Transforming Customer Service with Clienteling
10:30 AM - 11:30 AM ROOM 1 — Moving the Needle on Customer Loyalty with Mobile & Social
11:15 AM - 11:45 AM ROOM 2 — Making Your Cross Channel Content Responsive From the First Step to the Last
11:45 AM - 12:45 PM ROOM 1 — Curating Contextually Relevant Shopping Experiences
12:00 PM - 12:30 PM ROOM 2 — Turning Visual Content into Sales
2:00 PM - 2:45 PM ROOM 1 — The Great Showrooming Debate: Embrace It or Hate It
2:30 PM - 3:00 PM ROOM 2 — Content Marketing Strategy: Successfully Engage & Retain Customers
3:00 PM - 4:00 PM ROOM 1 — Personalization: The New Gold Standard for Online Retail
3:00 PM - 4:00 PM ROOM 3 — Collaboration Instead of Miscommunication Proven Techniques to Enable A Successful Project!
3:30 PM - 4:00 PM ROOM 2 — The Personal Connection: Using Modern Marketing to Build Fan Relationships
4:00 PM - 5:00 PM SPECIAL EVENTS — Networking Reception
Thursday
 
9:00 AM - 10:00 AM KEYNOTE — Engaging Customers and Prospects with Transformative Digital Marketing
10:00 AM - 4:00 PM SPECIAL EVENTS — Exhibit Hall Open
10:15 AM - 11:15 AM ROOM 3 — Reaching Millennials via Technology
10:30 AM - 11:00 AM ROOM 2 — Retail Merchandising in the Digital Age: How to Configure an Interactive Environment
10:30 AM - 11:30 AM ROOM 1 — Technology Trends Transforming the Customer Engagement Landscape
11:45 AM - 12:30 PM ROOM 1 — Building a Multi-Channel Engagement Strategy in Mobile
1:00 PM - 2:00 PM ROOM 1 — The Importance of Brand in Digital Marketing and SEO
1:30 PM - 2:00 PM ROOM 2 — Equipping Customer Engagement with Wearable Tech
2:15 PM - 3:00 PM KEYNOTE — Keynote
3:00 PM - 4:00 PM SPECIAL EVENTS — Networking Reception